Nestled in Washington D.C., the historic Omni Shoreham Hotel has over 800 guest rooms and serves 1,000 to 4,500 guests per day. The hotel is famously known for hosting every Presidential Inaugural Ball since 1930.
In preparation for the 2017 inauguration, the hotel sought a completely wireless solution that would allow food or bar areas throughout the property to accept payments during banquet events. They also wanted a solution that was EMV-certified and accepted mobile payments.
The Poynt smart terminal from Elavon met all of the Omni Shoreham’s technical and aesthetic requirements. Poynt offered speedy acceptance and processing of multiple payment types and made customer checkout easy. The hotel adopted several Poynt terminals to offer a modern and efficient payment experience for staff and guests. The implementation took minutes, and everyone was impressed with how quick and easy it was to pay for food and drinks, especially during such a high-demand event like the inaugural ball.
The Omni team provided a stellar customer experience to hotel guests. Staff took advantage of the fact that the Poynt smart terminal is fully wireless and has an 8-hour battery life. They were able to pop the terminal in their pocket as they went from banquet to banquet. In addition, hotel management loved being able to manage multiple terminals through the Poynt HQ app or website and settle, pull key reports, manage user access and customer terminals – all in one place.