The site you requested may not be relevant in your area.

country flag
Skip to main content



When 20-30% of automated recurring payments can come back declined, why not update your cards-on-file before they decline?1

Declined recurring payments can be costly and damaging to your relationship with your cardholders. With our Account Updater solution you can automatically check the expiration date of your Visa® or Mastercard® cards-on-file before you process them – enabling you to proceed with business-as-usual instead of dealing with the hassle of resolving unexpectedly declined payments. Whether it’s an expiration date or a new card number, changes in a cardholder’s information can have cascading impacts on all recurring payments tied to that card.

The Account Updater Advantage

  • Increase Sales and Retention. Recurring payments are made without delay in payment or declines – maintaining the relationship between you and your cardholders and reducing the risk of customer attrition.
  • Reduce Your Costs. The costs associated with manual updates to cardholder information after a declined recurring payment – such as calling, mailing and emailing – are reduced through automatic account updates for Visa and Mastercard cardholders.
  • Reduce Operating and Processing Costs. The reduction in declined transactions reduces the operating and processing costs associated with each attempt at a declined recurring payment.

Benefits to Cardholders

  • Improved Cardholder Satisfaction. Cardholder satisfaction is improved through transparent and convenient account updates to all registered recurring payment or card-on-file cardholders. The automatic account updates prevent declined payments and late payment fees, further improving cardholder satisfaction.
  • Easy and Convenient Account Updates. Account Updater provides uninterrupted service to cardholders whose card-on-file information has been automatically updated.

 

1 Pesek, 2015. https://www.cds-global.com/blog/the-benefits-of-automatic-recurring-payments

Request a call back

We want to hear from you. If you are interested in setting up a new merchant account with us, please contact us through the form below and we'll call between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. If you require assistance with an existing account, please call our customer service line 24/7. 

This contact form is for CA customers only. If you are looking for one of our other locations, please visit elavon.ca/country-selector.html to find your country or region. 

Form submitted successfully

An Elavon representative will reach out to you shortly

Please fill the required fields and submit again


I agree to receive news, information and updates via electronic mail; phone calls and text message from Elavon Canada. You can withdraw your consent at any time by contacting us or clicking on the unsubscribe link in any email you’ve received from us.

Please refer to our privacy policy or contact us for more details.

Sales

Monday - Friday
9:00 AM - 7:00 PM EST
1-844-352-8661

Customer Service

Available 24/7
1-866-310-3345