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Customer Service

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About Elavon

Elavon is the innovative, secure and global partner for your payment processing needs – whether you do business online, via mobile or in person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners, from large worldwide enterprises to locally owned small businesses.

Who we are

Get a first-hand look at the work we do and the businesses we serve. Explore our payment solutions in action and find out what our technology could do for you.

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Top Five Global Payments Provider

Elavon is consistently rated among the top five global payment providers in the world. And we’ve earned an A+ rating from the Better Business Bureau in Canada and the U.S.

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A U.S. Bank
Company

We’re backed by the strength and stability of U.S. Bank, the fifth-largest commercial bank in the U.S. and one of the world’s most ethical companies.

International currency exchange

5.5 Billion Global Annual Transactions

With more than 1.1 million customers in over 30 countries, we process more than five billion transactions around the world every year, valued at nearly $450 billion.

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Industry-specific Payment Solutions

Our specialized solutions are designed to meet the unique needs of your industry. We have experts focusing on retail, restaurants, services, hospitality, healthcare, the public sector and more.

Leadership

Shailesh Kotwal Vice Chairman, Payment Services, U.S. Bancorp

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Awards

As recognized by leading entities around the world, Elavon is committed to pursuing continuous improvements in products, processes and services. Through relationships with our business partners, customers and community, we will continue to strive for excellence in every aspect of our business.

2019 Best Processor and Best Gateway at CNP Awards

Elavon was chosen by judges in the Best eCommerce Platform/Gateway category for its Converge platform, and it swept both the judges and customer choice awards in the Best Processor category.

2018 Best Processor at CNP Expo

Both the judges and customers recognized Elavon as Best Processor for 2018.

2017 TAG FinTech Award

Elavon received the 2017 TAG FinTech Award for moving FinTech innovation forward and providing proven results for its customers with the talech solution and secure EMV payment processing engine.

The 2016 CMA Contactless & Mobile City Initiative Award

Recognizing businesses working to promote the acceptance of contactless and NFC technology, Elavon won its CMA award for the 'Cork Cashes Out' campaign, which saw card transactions rise by 2% in Cork, Ireland.

The 2016 Bronze Stevie American Business Award for New Products/Services in eCommerce

The Stevie Awards honour a range of worldwide organizations making positive contributions to the business landscape, and recognized Elavon for its Commerce SDK software solution.

The 2016 Cornerstone OnDemand Rave Award for Transformational Talent Strategy

Cornerstone provides Learning and Talent Management Systems to businesses all over the world, and honoured Elavon in 2016 for our Talent Management System.

Global presence

We handle over five billion transactions every year for customers in 30 territories across the globe, worth a combined value of over $450 billion. We understand how quickly the payment industry changes, so we focus on keeping our partners ahead of the game with innovative, cutting-edge solutions that deliver enhanced customer experiences and effortless regulatory compliance. Powering payments across three continents, explore our global presence here...