Self-service portal

Login to Payments Insider, a portal that enables you to keep tabs on your account, and get tips for managing your payment solutions.

Who do you call?

For help managing card processing, contact your dedicated account representative. For other assistance, keep this information handy:

  • PCI Compliance – Click here to learn how to validate your compliance.
  • Activation and training team: For help getting started using your payment equipment, call

Let's chat

Get the support you need — 24/7.


Code of conduct requirements

The Canadian Code of Conduct demonstrates the industry's commitment to ensuring that merchants are fully aware of the costs associated with accepting credit and debit card payments, and allowing merchants to freely choose which payment options they will accept. 
View requirements

File a complaint

If you have a complaint regarding Non Compliance with elements of the Canadian Code of Conduct for the Credit and Debit Card Industry, you may file a complaint. File a complaint

Disclosure Packets

If you would like to receive a disclosure packet that provides basic elements of your contract with Elavon Canada along with information regarding your current pricing, you may request the documents. Disclosure packet request form