The site you requested may not be relevant in your area.

country flag
Skip to main content


The threat of losing customers to big box stores is often on the mind of small business retailers. However, consistent with the perseverance that often defines the entrepreneurial spirit, small business retail can adapt – and turn its size into its selling point.

Unlike big box retail, you know your shoppers, and you likely cater your product or service to their interests. By personalizing the experience at critical touchpoints, you take the teeth out of lingering threats posed by big box stores. We offer a few ideas:

     
Use your online catalogue to enhance the in-store experience.

Arm in-store staff with mobile retail point-of-sale (POS) systems on which they can access your online product catalogue quickly to help customers identify items to consider, right in the aisle – without leaving the customer’s side. That way, customers feel like they’re purchasing the right product and getting personalized service.

This also works for customers shopping online. They could use the catalogue functions to get more product information and decide if they want to buy online and pick up in-store.

This flexibility enables them to do their research the way they want to, and have a tangible experience once in your store.

Person shopping on a laptop

     
Don’t underestimate the easy checkout.

Check-out is a coveted moment; it’s your final touchpoint before customers leave your store. A POS system for small business should enrich that customer experience, instead of adding to clutter and confusion. Thanks to ever-shrinking technology, small business POS systems can have big functionality but a small footprint. Whether it’s dual-facing device screens that encourage customer interaction, or a mobile POS device that allows you to take check-out to the customer – that final connection will be between you and the customer – instead of being shared with a pile of screens, machines and cords.

Using a mobile phone at a point of sale

      
Go social with your gift card and loyalty programs for small business.

You’ve caught customers’ attention with product purchases. Now help them get to know you better and find common interests between your business and their shopping preferences. Start by integrating gift card and small business rewards programs with experiential marketing and social media tools, so that your interaction can potentially extend beyond the initial transaction.

By creating a personal experience that is strongly service-oriented and thought-driven, you can create meaningful moments from which a customer relationship can grow.

Man carrying bags while shopping

Request a call back

We want to hear from you. If you are interested in setting up a new merchant account with us, please contact us through the form below and we'll call between the hours of 9:00 AM and 7:00 PM EST, Monday-Friday. If you require assistance with an existing account, please call our customer service line 24/7. 

This contact form is for CA customers only. If you are looking for one of our other locations, please visit elavon.ca/country-selector.html to find your country or region. 

Form submitted successfully

An Elavon representative will reach out to you shortly

Please fill the required fields and submit again

Your privacy is important to us. By clicking 'Submit your request' you agree to our terms and that Elavon Canada may collect, store, and use the information that you have provided to us in order to contact you to discuss your application and the products and services of Elavon Canada.

Sales

Monday - Friday
9:00 AM - 7:00 PM EST
1-833-868-0815

Customer Service

Available 24/7
1-866-310-3345